Terms & Conditions

Welcome to the official website of Redbrick Tenant Management Organisation (TMO). By accessing or using this website, you agree to comply with and be bound by the following terms and conditions of use.

Acceptance of Terms

The services and information provided on this website are subject to these Terms and Conditions. Redbrick TMO reserves the right to update these terms at any time without prior notice. Your continued use of the site constitutes your acceptance of any amendments.

Use of Website Content

All content on this website—including text, graphics, logos, and images—is the property of Redbrick TMO or its content suppliers and is protected by UK and international copyright laws.

• You may view, download, and print pages from the website for your own personal, non-commercial use.
• You must not republish, sell, sub-license, or rent material from this website without prior written consent from the TMO Board.

Accuracy of Information

While every effort is made to ensure that the information on this website is correct, Redbrick TMO does not warrant its completeness or accuracy.

The content is provided for general information purposes only. It should not be relied upon as the sole basis for making decisions without consulting primary, more precise, or more timely sources of information (such as contacting the Estate Office directly).

Third-Party Links

This website may include links to third-party websites, such as Islington Council or local community service providers. These links are provided for your convenience to offer further information. They do not signify that the TMO endorses the website(s), and the organisation holds no responsibility for the content, availability, or privacy practices of those external sites.

Resident & Member Conduct

When using interactive features of this site—such as online repair reporting forms or community contact portals—you agree to:

• Provide true, accurate, and current information.
• Refrain from using the site to transmit any defamatory, offensive, abusive, or unlawful material.
• Not attempt to interfere with the proper working of the website or circumvent any integrated security measures.

Limitation of Liability

Redbrick TMO will not be liable for any loss or damage (including, without limitation, indirect or consequential loss or damage) arising from the use of, or the inability to use, this website or any information contained within it.

Repairs & Service Requests

Submission of a repair request via this website does not guarantee immediate attendance. All repairs are categorised and handled subject to the TMO’s priority grading system (Emergency, Urgent, or Routine) as outlined in the Residents’ Handbook.

Emergency Note: For life-threatening emergencies or severe out-of-hours hazards, residents should always contact the appropriate emergency services or the designated out-of-hours Council helpline directly rather than filing an online request.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact the Estate Office:

Redbrick TMO Estate Office The Vibast Centre, 167 Old Street, London EC1V 9NH
Phone: 020 7336 0663
Email: tmo@redbrick.org.uk