Professional Estate Services

Local Management & Quality Care for Every Home

Redbrick TMO provides a range of essential housing services designed to keep our estate safe, clean, and functional.

What the TMO Manages

Dedicated Daily Care for Our Buildings and Grounds

I am responsible for the general upkeep and minor repairs that keep the estate running smoothly, prioritising efficiency and resident satisfaction in everything I do.

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Repairs & Maintenance

Handling minor plumbing, electrical, and communal lighting fixes within tenanted flats and shared areas.

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Caretaking & Cleaning

Daily cleaning of staircases, landings, and lifts, alongside the swift removal of litter and graffiti.

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Grounds Maintenance

Professional upkeep of our communal gardens, including regular grass cutting and planting.

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Refuse & Recycling

Managing bin chambers and waste chutes to ensure a clean, hygienic environment for all neighbours.

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Estate Inspections

Regular walkthroughs to identify safety hazards or maintenance needs before they become structural problems.

Partnered Responsibilities

Understanding who handles major works and tenancy

While I manage the day-to-day operations on-site, certain specialised services remain the responsibility of Islington Council. If you are unsure who to contact, start by reaching out to the TMO office, and I will direct you to the right team.

Islington Council handles major structural repairs (such as roofs and window replacements), communal heating and hot water systems, and all tenancy, leasehold, or rent-related matters.

Urgent repairs required outside of standard office hours are managed directly via the Council’s Housing Direct line.

All estate parking permits and garage allocations are managed directly by the Council’s Highbury House office.

Our Commitment to You

Clear timelines for every repair request

I hold my services to high standards of accountability. When you report a repair to the TMO, the aim is to work within the following professional timescales:

Emergency Repairs: Attended to within 24 hours.
(Issues that pose an immediate risk to health, safety, or property security)

Urgent Repairs: Handled within 3 working days.
(Defects that cause significant discomfort or inconvenience but are not immediate emergencies)

Non-Urgent Repairs: Completed within 14 working days.
(Standard minor maintenance and general upkeep tasks)

General Enquiries, Support Services, and Information Access

Get In Touch

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Emergency contact line (out of hours) for Islington Council

0800 694 3344