Professional Estate Services
Local management & quality Care for Every Home
Redbrick TMO provides a range of essential housing services designed to keep our estate safe, clean, and functional.
What the TMO Manages
Dedicated daily care for our buildings and grounds
Our team is responsible for the general upkeep and minor repairs that keep the estate running smoothly. We prioritize efficiency and resident satisfaction in everything we do.
Repairs & Maintenance
Handling minor plumbing, electrical, and communal lighting fixes within tenanted flats and shared areas.
Caretaking & Cleaning
Daily cleaning of staircases, landings, and lifts, as well as swift removal of litter and graffiti.
Grounds Maintenance
Professional upkeep of our communal gardens, including grass cutting and seasonal planting.
Refuse & Recycling
Managing bin chambers and chutes to ensure a clean and hygienic environment for all neighbors.
Estate Inspections
Regular walkthroughs to identify safety hazards or maintenance needs before they become problems.
Partnered Responsibilities
Understanding who handles major works and tenancy
While the TMO manages the day-to-day, certain specialized services remain the responsibility of the Islington Council. If you are unsure who to contact, start with the TMO office, and we will direct you to the right team.
Major structural repairs (roofs/windows), heating and hot water systems, and all tenancy or rent-related matters.
Urgent repairs required outside of office hours are managed via the Housing Direct line.
All parking permits and garage allocations are managed directly by the Council’s Highbury House office.
Our Commitment to You
Clear timelines for every repair request
We hold ourselves to high standards of accountability. When you report a repair to the TMO, we aim to work within the following professional timescales:
Emergency Repairs: Attended to within 24 hours.
Urgent Repairs: Handled within 3 working days.
Non-Urgent Repairs: Completed within 14 working days.
