Terms & Conditions

Last updated: March 2026

Welcome to the official website of Redbrick Tenant Management Organisation (TMO). By accessing or using this website, you agree to comply with and be bound by the following terms and conditions of use.

Acceptance of Terms

The services and information provided on this website are subject to the following Terms and Conditions. Redbrick TMO reserves the right to update these terms at any time without notice to you. Your continued use of the site constitutes your acceptance of any changes.

Use of Website Content

All content on this website, including text, graphics, logos, and images, is the property of Redbrick TMO or its content suppliers and is protected by copyright laws.

You may view, download, and print pages from the website for your own personal, non-commercial use.
You must not republish, sell, or rent material from this website without prior written consent from the TMO Board.

Accuracy of Information

While we strive to ensure that the information on this website is correct, Redbrick TMO does not warrant its completeness or accuracy. The content is provided for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information (such as contacting the Estate Office directly).

Third-Party Links

This website may include links to third-party websites (such as Islington Council or local service providers). These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content or privacy practices of the linked website(s).

Resident & Member Conduct

When using interactive features of this site (such as repair reporting forms or community forums), you agree to:

Provide true, accurate, and current information.
Refrain from using the site to transmit any defamatory, offensive, or unlawful material.
Not attempt to interfere with the proper working of the website or circumvent any security measures.

Limitation of Liability

Redbrick TMO will not be liable for any loss or damage (including without limitation, indirect or consequential loss or damage) arising from the use of, or inability to use, this website or any information contained within it.

Repairs & Service Requests

Submission of a repair request via this website does not guarantee immediate attendance. All repairs are subject to the TMO’s priority grading system (Emergency, Urgent, or Routine) as outlined in the Residents’ Handbook. For life-threatening emergencies, residents should always contact the appropriate emergency services or the out-of-hours Council line.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

Redbrick TMO Estate Office The Vibast Centre, 167 Old Street, London EC1V 9NH

Phone: 020 7336 0663
Email: tmo@redbrick.org.uk