Residents’ Guide

Your Guide to Living on the Redbrick Estate

Essential information on repairs, home maintenance, damp prevention, and contents insurance for all Redbrick Estate residents.

Repairs Responsabilities

An accountable, transparent structure to manage and maintain the estate together.

Islington Council Main Repairs Responsibilities

Entry phones and communal entry doors to each block

Water mains to stop cock

Water tanks

Heating and hot water system

Annual servicing of heating system

Floors – joists and floorboards

Asbestos materials

Hard wired fire alarms

Paths and steps

Electrical service to meter

Roof repairs

Soil stacks and vent pipes

Gutters and down pipes

Pest control

Gas mains to meter

Tenants and Leaseholder’s Responsibilities

Inside doors and glazing

Skirting boards

Architraves to doors and windows

Bath panels

Toilet seats

Plugs and chains to sinks and baths

Curtain rails and pelmets

Inside decoration and finishes

Repairs to doors and drawers of kitchen units

Items you, your family or visitors have damaged

Repairs to any improvements or alterations you have made in your home

Replacing light bulbs and fluorescent tubes

Replacing tap washers

Plumbing installed for washing machines and dishwashers

Changing locks due to loss of keys

If you lose your keys, you must replace them. This is not a repair.

Additional responsibilities for leaseholders

Electrics inside your home

Floorboards and tiles

Partitions inside your home

Plasterboard and plastering

Repairs to the entrance door to your home

How To Report a Repair

If it is a TMO repair, come to the TMO office or call the office on 0207 336 0663 Monday to Friday 9am-5pm.

You can also email us at tmo@redbrick.org.uk. All requests will be noted and a repair appointment made.

We will advise you if there is a cost involved.

For Islington Council Repairs including heating and intercom, call 020 7527 5400 and 0800 694 3344 for Out of Hours service. You need to keep the reference number for jobs reported safe should you need to contact the Council further about the job.

If you notice a disrepair on the estate, please report it. Do not assume someone else will.

General Enquiries, Support Services, and Information Access

Get In Touch

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Emergency contact line (out of hours) for Islington Council

0800 694 3344

Damp and Mould

Practical steps and official Islington Council guidance on how to prevent condensation and keep your home free from damp and mould.

How To Avoid Mould and Damp

Stop moisture build up – wipe surfaces where moisture settles.

Cover boiling pans when cooking. When washing or cooking open the windows.

Do not dry clothes on radiators as this produces extra moisture.

Ventilate your home – open windows and vents each day. Do not block air vents.

Keep your home warm – the recommended room temperature is 18 – 21 degrees.

Download Council Flyer Visit Islington Council Hub

Content Insurance

Information on protecting your personal belongings and how to apply for the affordable home contents insurance scheme offered by the council.

Home Contents Insurance

Islington Council are only responsible for your building insurance and not the contents.You are responsible for insuring your belongings inside your home.

A typical policy will cover loss and damage to:

Furniture and fittings

Personal belongings

Clothes

Jewellery and other valuables (such as computers, televisions, bicycles etc)

Rented equipment

Some policies will also cover theft of house keys and the food in your freezer. The council offers a low-cost insurance scheme run by Aviva which is available to Islington Council tenants and leaseholders.

You do not need to have a clear rent account to be accepted on to the scheme.

Complete the Home Contents Application form online or pick up a copy from the TMO office and return to:

Home Contents Insurance Form