Privacy Policy

Last updated: March 2026

Redbrick Tenant Management Organisation (TMO) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect and use personal information about you during and after your residency or membership with the TMO, in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act.

Data Controller

Redbrick TMO is a “data controller.” This means that we are responsible for deciding how we hold and use personal information about you. We are registered with the Data Protection Agency/Information Commissioner’s Office (ICO).

The Information We Collect About You

We may collect, store, and use the following categories of personal information:

Identity and Contact Data: Name, address, telephone numbers, and email addresses.
Tenancy and Property Data: Details of your tenancy or leasehold agreement, rent/service charge records (where applicable for administrative coordination), and property inspection notes.
Maintenance and Repair Records: Histories of reported repairs, contractor access notes, and completion certificates.
Communication Data: Records of your correspondence with the Estate Office and satisfaction surveys.
Membership Data: Records of your 10p shareholding and participation in the TMO.

How We Use Your Personal Information

We will only use your personal information when the law allows us to. Most commonly, we use your data in the following circumstances:

To perform the management agreement we have entered into with the London Borough of Islington.
To coordinate and carry out repairs and maintenance to your home and communal areas.
To ensure the safety and security of all residents on the estate.
To communicate essential estate updates, meeting notices, and safety information.
To comply with a legal obligation.

Data Sharing

We may share your data with third parties, including third-party service providers (such as repair contractors) and the London Borough of Islington. We require third parties to respect the security of your data and to treat it in accordance with the law. We do not sell your personal data to third parties for marketing purposes.

Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal information is limited to those employees, agents, and Board members who have a business need to know.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights of Access, Correction, Erasure, and Restriction

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a “data subject access request”).
Request correction of the personal information that we hold about you.
Request erasure of your personal information where there is no good reason for us continuing to process it.
Object to processing of your personal information.

Contacting Us

If you have any questions about this privacy policy or how we handle your personal information, please contact the Estate Manager at:

Redbrick TMO Estate Office
The Vibast Centre, 167 Old Street, London EC1V 9NH
Phone: 020 7336 0663
Email: tmo@redbrick.org.uk

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.