Privacy Policy
Last updated: March 2026
Data Controller
Redbrick TMO is a “data controller.” This means that the organisation is responsible for deciding how personal information about you is held and used. The TMO is fully registered with the Information Commissioner’s Office (ICO).
The Information Collected About You
The following categories of personal information may be collected, stored, and used:
- Identity and Contact Data: Name, address, telephone numbers, and email addresses.
- Tenancy and Property Data: Details of your tenancy or leasehold agreement, rent/service charge records (where applicable for administrative coordination), and property inspection notes.
- Maintenance and Repair Records: Histories of reported repairs, contractor access notes, and completion certificates.
- Communication Data: Records of your correspondence with the Estate Office and satisfaction surveys.
- Membership Data: Records of your 10p shareholding and participation in the TMO.
How Your Personal Information Is Used
Your personal information will only be used when the law allows. Most commonly, data is utilised in the following circumstances:
- To perform the management agreement entered into with the London Borough of Islington.
- To coordinate and carry out repairs and maintenance to your home and communal areas.
- To ensure the safety and security of all residents on the estate.
- To communicate essential estate updates, meeting notices, and safety information.
- To comply with a legal obligation.
Data Sharing
Your data may be shared with third parties, including third-party service providers (such as local repair contractors) and the London Borough of Islington. All third parties are required to respect the security of your data and to treat it in accordance with the law. Personal data is never sold to third parties for marketing purposes.
Data Security
Appropriate security measures have been put in place to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal information is strictly limited to those staff members, agents, and Board members who have a legitimate business need to know.
Data Retention
Your personal information will only be retained for as long as necessary to fulfil the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights of Access, Correction, Erasure, and Restriction
Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a “data subject access request”).
- Request correction of the personal information held about you.
- Request erasure of your personal information where there is no good reason to continue processing it.
- Object to processing of your personal information where a legitimate interest is being relied upon.
Contacting Us
If you have any questions about this privacy policy or how your personal information is handled, please contact the Estate Manager at:
Redbrick TMO Estate Office
The Vibast Centre, 167 Old Street, London EC1V 9NH
Phone: 020 7336 0663
Email: tmo@redbrick.org.uk
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.